Where do I see who has access?

Open the strategy's menu and select View members.

Why does a Stripe buyer see nothing?

Their Nyria email must be verified and match the Stripe customer email.

Is access removed when a subscription ends?

Yes. Access turns off when the subscription ends.

How long does syncing take?

Stripe is checked every 2 minutes, so allow at least that.

Guide

Why can't my subscriber see my Premium Nyria strategy?

Work through four checks in order. The member signed in to Nyria the right way: with Whop for Whop products, or with the verified email on their Stripe customer. Their subscription is active. The product or price is linked to the strategy in Manage pricing. And a couple of minutes have passed so access can sync. View members in the strategy menu shows who has access.

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Official documentation

Fix a member with no access

1
Check the sign-in
Whop members sign in with Whop. Stripe members use the email on their checkout.
2
Check the subscription
It must be active in Whop or Stripe.
3
Check the link
The product or price must be linked in Manage pricing.
4
Wait for the sync
Stripe is checked every 2 minutes. Whop is checked on a schedule.
5
Open View members
See each member, the product that gave access and their status.

Stripe

The email on the Stripe customer must match the verified email on their Nyria account.
The price must be linked to the strategy.
Allow at least 2 minutes after they subscribe.

Whop

The member must sign in to Nyria with Whop, not with email.
The Whop subscription must be active.
Allow a few minutes for access to sync.

Setup errors

Sign in with Whop first, then link your company: sign in to Nyria with Whop, then link again.
Install the Nyria app on that Whop company first: install it from the Whop App Store, then link again.
No products found usually means you connected a different company or account.

Questions

Where do I see who has access?: Open the strategy's menu and select View members.
Why does a Stripe buyer see nothing?: Their Nyria email must be verified and match the Stripe customer email.
Is access removed when a subscription ends?: Yes. Access turns off when the subscription ends.
How long does syncing take?: Stripe is checked every 2 minutes, so allow at least that.

All questions